Repairs

At Harrogate Housing Association we are dedicated to providing you with a reliable repairs service. Our service categorises repairs into 3 priorities and each priority is given a timescale to be attended to, these are :

  1. Emergency – attended within 24 hours, these are repairs such as a non containable leak, damage to ground floor windows which affects the safety of the occupants, insecure external doors.  This may be just a make safe service with the final repair being carried out in normal working hours
  2. Urgent – attended within 5 working days, these are repairs such as broken glazing, partial loss of power, internal leaks that can be contained, taps that cannot be turned on or off, non flushing toilet.
  3. Routine – attended within 28 days, these are repairs such as internal joinery repairs, repairs to gutter, plastering works, roofing works.

A customer of HHA can report a repair to us by email at info@hhal.org.uk or by completing the Contact Us section on this website or alternatively by telephoning us on 01423 884018.

Key Policies

Rechargeable Repairs

  • If a repair is our responsibility then you don’t have to pay for it.
  • If you, anyone in your home, anyone visiting you or your pet cause damage to your home, you will be responsible for the repair.  If we have to do the repair to make sure you and your home are safe, you will have to pay for the cost of the repair.
  • We will advise you of this recharge as soon as we can and how you can pay this recharge.
  • If damage is caused by a break-in or vandalism, we will carry out work to make sure your home is safe. We can only do further work if you give us a Police Crime Report Number (not an Incident Number).

Key Policies